Paul was pleasant, kind, efficient, and knowledgeable from the first contact to the completion of the work. He correctly diagnosed a problem that two other mechanics had not been able to solve. He accomplished the repairs exactly when he said he would, communicated with me clearly all along the way, held my car overnight for my convenience, and was a pleasure to deal with at every step. I felt the cost was very fair, and the car is running like a dream. I haven't had a mechanic I really liked for some years, and I'm happy to have found one! I will be returning to Broadway Auto for my regular service from here on.