Able to take my car in before family holiday, although they were fully booked when I called. Hugely helpful right off the bat. Based on my report, Paul was able to offer preliminary analysis and set my expectations properly. After having the car for a day or two came back to me with fuller report based on analysis and test drives. He covered all but one of the concerns I had mentioned (I suspect this was not an issue after all), told me what needed to be done and what it would cost, and then had car repaired and ready per the schedule. In time for the holiday trip! Car now running perfectly, all issues resolved. I have already recommended your shop to a couple friends. Greatly appreciated the service.