Overall repair satisfaction Overall, I am satisfied with the repair. Paul and Reece decided to rebuild rather than totally replace. Worked out better all the way around. Quality My belief is that the work has been done right the first time. My car is smooth and quiet, easy on the road again. I'm pretty happy with it. Price of repair Paul and Reece gave me a great price for parts and labor. Paul really used his network to find the best parts in the most expedient fashion. He talked through all the perspectives and possibilities. I felt I had a pretty good understanding of the job and the solution. Timeliness The work was done when promised. In actuality, it took alot longer than I would have liked. Truth is, it was a big job. Seemed to me they could use some more support staff: they certainly had alot of work goin on in the shop. They don't appear to be hurting for work. Broadway Automotive and Transmission came highly recommended. Because I am a frugal and conscientious shopper, I like to be as informed as possible. I trusted the source of the recommendation. Still, being from Chicago by way of LA, I called around to get and check other references. I got other estimates for the job from other shops. I can honestly say the experience I had lived up to their reputation. I would certainly refer others to them. Courtesy Courteousness of repair staff was par excellent. Transparent; Respectful; Trustworthy: Expert knowledge; straight forward; no BS. These guys rock!